On 29 April 2022 the nib Group acquired Kiwi Insurance Limited, allowing us to provide greater value to our members by giving them access to life and living insurance, in addition to health and travel insurance.
What this means if you were a Kiwi Insurance policyholder on 29 April 2022
There is nothing you need to do. You’ll continue to get all the same great benefits that you get now, but there are some changes you should know about – these are outlined below:
Privacy policy
Policyholders with a policy underwritten by nib nz limited had their personal information transferred to nib, and it is managed under the nib privacy policy.Updated complaints process
You can find information about how we manage complaints on our complaints page. If we’re unable to reach a resolution, you’ll be able to escalate your complaint to the Insurance & Financial Services Ombudsman Scheme (IFSO).Where to find your policy documents
If you’d like to view your policy wording for insurance products insured by nib nz limited, you can find a copy here.
Find out more about the nib directors, opens in a new tab, financial strength rating and getting financial advice from nib.
Our contact details
We’re here to help. If you have any questions, please get in touch. We’re available Monday to Friday 8:30am to 5:00pm. You can email our life and living insurance team or give us a call on 0800 555 642 – option 3.