Take control of your health with my nib

If you haven’t received an email with your verification code, check the following: 

• Have you typed your email address correctly? 

• Have you looked in your junk folder? 

• Does your email have a spam filter? Add the nib.co.nz domain to your safelist to make sure emails from us can get through. 

• If you’re using a work email, does your IT department use a security software to hold or monitor emails? 

• Are you having issues receiving other emails? This could indicate a problem or delay with your email provider. 

If you’re unable to log in after entering the verification code you received, check the following: 

• Have you typed your code correctly? 

• Is the code valid? Your verification code expires after 15 minutes, so you’ll need to start again and get a new code if you’ve waited longer than 15 minutes to enter the first one. 

• Did you close the page or hit the back button? Do not close the verification page or go back. 

• Is your browser blocking cookies? If you see the error message “Something went wrong while trying to authenticate you”, check that your browser is not blocking cookies, and that you’re not in private mode or incognito. You may also need to clear your browsing data. 

As a member listed on a policy, you can have your own access to log in and manage your cover. To log in, you’ll need to enter the individual email address or phone number that’s registered to you as a member. If you're not the policyholder and your individual email address or phone number hasn’t been assigned to you, ask the policyholder to add it for you in their member account.   

Your web browser or system settings could be impacting your ability to log into your member account via the website. If you are having issues, try the following: 

• Use a different browser (for example, Chrome, Firefox or Microsoft Edge) 

• Make sure you're using the latest version of your browser 

• Check that Javascript is enabled 

• Check your browser has cookies turned on 

The security of our members personal information is our priority, and we continue to invest in new technology to safeguard our members data. The use of One Time Passwords (verification codes) to access your member account is a simple and secure way for our members to set up their my nib account and access their policy information. For ease of access, members no longer need to remember a username and password combination.

To login into my nib, it's important to ensure that you're using the email address associated with your nib policy. Please double-check the email address you're entering matches the one linked to your nib policy.