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How do I manage my cover?

Changing your contact details

You can quickly update your own details in my nib online. Simply log in, scroll down to 'Policy contact details' and update your email address, phone number and/or address.  
 
If you have more than one policy number, you’ll need to repeat the process for each one. Just select them one by one at the top of the page. 



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How do I manage my cover?

You can manage your nib health insurance with my nib, our secure self-service tool. Log in 24/7, online or through the my nib mobile app. 

my nib makes it easy  

  1. Know your cover
    All your important policy documents, right where you need them.

  2. Claim with confidence
    It’s easy to submit a pre-approval or claim through my nib online. You can also submit claims through the my nib app. 

  3. Track your progress
    View and track your recent pre-approvals and claims, online or through the app.

  4. Keep us up to date
    Update your contact details through my nib online, so we can send you important updates. 

Use the app for easy information and faster claims

my nib app puts all your policy information in your pocket and makes claiming super simple. Simply snap a photo of your receipt, add the details and submit. Even better, Everyday claims made through the app are processed faster, so you can get your eligible costs refunded quickly.

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