You can find general information about what your plan covers on our What am I covered for?, opens in a new tab page. It explains what consultations and treatments are included, along with any terms and conditions that apply.
I've already booked a consultation or treatment. Am I covered?
If you've already made a booking, it's easy to check if you're covered and for how much. Just login to my nib, opens in a new tab or use the nib app to view your policy.
I need a referral. What next?
You have the freedom to choose who you see for your treatment. Just ask your GP for a generic referral letter and two or three recommendations on who to see.
You can then use our Find a Provider directory, opens in a new tab to see whether the healthcare providers are part of our First Choice network and can provide you with a hassle-free claim experience.
If you've been referred to a specialist or for diagnostic investigations, or if you're having surgery or cancer treatment, we recommend applying for a pre-approval. You can apply with my nib, opens in a new tab or through your First Choice network, opens in a new tab healthcare provider. It's better to do this before your treatment, so you can be sure your eligible costs will be covered*. Find out more about pre-approvals.
*Up to your benefit limit, subject to any excess payable and in line with your policy terms.
I'm still not sure if I'm covered. What do I do?
If you're having treatment in the next 24 hours, give us a call on 0800 123 642 from Monday - Friday, 8:30am to 5pm.
Otherwise if you’re still not sure, haven't booked your consultation or treatment yet, or have a question about a particular healthcare service, fill out the online form. Our team will be in touch to answer your question.