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My nib

I'd like to cancel my policy

Changing your contact details

You can quickly update your own details in , opens in a new tabmy nib online. Simply log in, scroll down to 'Policy contact details' and update your email address, phone number and/or address.  
 
If you have more than one policy number, you’ll need to repeat the process for each one. Just select them one by one at the top of the page. 



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I'd like to cancel my policy

If your circumstances have changed, we can help. Call us on 0800 123 642 and select Option 3. We can discuss the best options available to help you keep your health and wellbeing protected.

If you want to cancel your entire policy, a policy owner will need to tell us in writing, through our secure online portal, my nib, opens in a new tab. This must be done at least 30 days before you want the policy to end. One of our team may get in touch with you to find out more about why you're cancelling your cover and to get verbal permission from any other policy owners.

To cancel your policy follow these simple steps:

  1. Log in to my nib, opens in a new tab, or open the nib app

  2. Select "My cover" and select the policy you wish to view details for
    Select Request to change cover

  3. Send us the request under the Subject “Other” and Subject Category “Cancel my policy”

  4. Select Member you wish to cancel policy for

  5. Select cancel reason

  6. Repeat process for each member and policy you wish to cancel.

Have a nib Australia policy you want to cancel?

If you have a policy with nib Australia and you’d like to cancel it, you can contact the team via online chat or call +6129692448.